The Importance of Fun

Marketing of fitness is fascinating.  The most common message is easy.  I understand, easy is good.  When I sell software, I sell easy.  But fitness is different.  In order to be effective, it can’t be easy.  Easy is what requires us to find a fitness solution.  Cars, elevators, and escalators are all easy.  Fitness is hard but it can be fun.  “Hard” is a tough marketing message but fun can work.  I just started Crossfit at a gym here in town called Hyperfit.  Crossfit is fun.  It is not marketed as fun, in fact it is barely marketed at all.  I tried it because a friend told me it worked and it was fun.  So now I’m making the same pitch.  Try it, it’s fun.  Learn more at www.crossfit.com and www.hyperfitusa.com.  Have fun.

UPDATE: When I wrote this post in 2009 there were approximately 1,500 Crossfit Gyms, today in 2015 there are more than 10,000

Adventures in AdWords

I recently launched an AdWords campaign and got some great help from our friends at Google AdWords HQ right here in Ann Arbor.  Our campaign is challenging because our key words are rarely searched.  Since not everyone is lucky enough to live next door to Google’s AdWords gurus, I thought I’d pass on a few good tips.

First a few basics.  There are two types of campaigns.  Search and Contextual.  We are all familiar with the search campaign, but the contextual campaign is not as popular.  A contextual campaign places text or image ads next to relevant content.  This is important for Janeeva because ORM software is not an often searched category.  In fact, none of the terms that we optimize on are highly searched.  This means that if we want to reach people who aren’t looking for us, contextual gives us that opportunity.  If you set up both as search and contextual campaign (as we have), keep them separate.  This makes them much easier to track and evaluate.

Setting up a contextual campaign give you the opportunity to use image ads, take advantage of it.  Build image ads of all sizes.  This takes longer/costs more but it maximizes placement.  Once you start the campaign, plan on monitoring it every day for a least two weeks.  It takes a couple hours a day to run the placement report and exclude the sites and categories that don’t make sense for your campaign.  Remember to exclude “parked domains” when you set up.  Expect a CTR of greater than 0.5%.  Less is just noise and probably a waste of marketing dollars.

Use the “Goals” feature in Analytics to track conversion.  You should have a web page that is presented when a goal is met such as the confirmation of a completed form.  Better yet, creating a “funnel” enables you to track traffic at each step of the conversion; info page, signup page, confirmation page.

Enjoy and good luck with your own AdWords Adventures.

 

Webinars are TOO Long

Are you doing webinars?  Judging by the avalanche of webinar spam in my inbox, I’m going to guess yes.  I’m doing them too but I’m not sure if they are working.  I’m measuring success in a very simple way which is qualified leads.  So far, zero.  I’ve talked to a couple of friends who are also producing webinars and have heard similar results.  So what is going on?  I have three theories.  First,  webinars are too long.  Trying to make them conversational makes them inefficient.  If I’m just doing some research, an hour is an awful long time to invest.  Second, there are too many webinars.  An hour long discussion is like a mini conference.  How many conferences do most people attend in a year?  Probably just one, three on the high end.  So why would I want to attend 27 webinars?  Third, buyers don’t attend.  We get decent attendance, but not from buyers, from the curious.

As Mark Twain said, “If you want me to give you a two-hour presentation, I am ready today.  If you want only a five-minute speech, it will take me two weeks to prepare.”  When buyers start their research, I think they want the five minute version.  If a buyer (of enterprise software) is serious he/she will want a presentation, a private tour, the star treatment (which we are happy to give by the way).

My solution to our webinar problem is to take the two weeks to produce a video of five minutes or less that contains the same key content as an hour long webinar.  I expect more video views than webinar attendees and to reach viewers more likely to buy.