Webinars are TOO Long

Are you doing webinars?  Judging by the avalanche of webinar spam in my inbox, I’m going to guess yes.  I’m doing them too but I’m not sure if they are working.  I’m measuring success in a very simple way which is qualified leads.  So far, zero.  I’ve talked to a couple of friends who are also producing webinars and have heard similar results.  So what is going on?  I have three theories.  First,  webinars are too long.  Trying to make them conversational makes them inefficient.  If I’m just doing some research, an hour is an awful long time to invest.  Second, there are too many webinars.  An hour long discussion is like a mini conference.  How many conferences do most people attend in a year?  Probably just one, three on the high end.  So why would I want to attend 27 webinars?  Third, buyers don’t attend.  We get decent attendance, but not from buyers, from the curious.

As Mark Twain said, “If you want me to give you a two-hour presentation, I am ready today.  If you want only a five-minute speech, it will take me two weeks to prepare.”  When buyers start their research, I think they want the five minute version.  If a buyer (of enterprise software) is serious he/she will want a presentation, a private tour, the star treatment (which we are happy to give by the way).

My solution to our webinar problem is to take the two weeks to produce a video of five minutes or less that contains the same key content as an hour long webinar.  I expect more video views than webinar attendees and to reach viewers more likely to buy.

The Difference Between Loving a Product and Finding it Useful

The difference between loving a product and finding it useful is important.  Some of our recent prototypes have needed re-work.  To be fair, we are trying to release new features very quickly and the designs were not as fleshed out as they could have been.  But whatever the reason, the preliminary versions were so-so.  They got the job done (they were useful), but lacked the friendliness and fun that will make our users want to use our software.  This is a tough concept to explain.  It is not fair or productive to say, “not good enough.”  What I did was to highlight examples of our product features that our users love.  I encouraged everyone on our team who talks with customers to do the same.  We have a “Feel the Love” wiki page where these things are recorded.  To put an exclamation point on it, I handed out neon green bracelets with the same “Feel the Love” line printed on them.  The reaction was great.  I think we are feeling it.

 

What are you Worth? A Startup Salary Calculator

A good friend of mine was recently negotiating a salary at a start-up.  As is common for early stage companies, they didn’t have much cash and were asking him to accept a salary that was lower than he expected.  He wasn’t sure if this was fair and asked if I had any benchmarks.  I didn’t, but I shared a line of thinking that I created while I was at UCLA which he found very helpful.  I share it again here…

To be fair, the genesis for this idea came from an entrepreneur who spoke in one of my classes.  If I could remember who it was, I would happy give him or her full credit.  The basic idea was that the upside of a startup should compensate for what you give up.  I call it the 10X rule.

If you think of working for a startup on purely financial terms, you are willing to be paid less cash in order to gain the potential upside.  Of course there are other reasons for working for a startup.  It is more fun, more challenging, and more interesting than a typical daily grind.  That said, I was a outdoor BBQ chef on Vail Mountain which was a very fun job that I quit to become a business-dork.  All business-dork jobs are less fun that BBQ chef, but fun isn’t everything, cash is a factor.

So back to startups.  We do it in part for the upside but how much upside is enough to compensate you from the cash you are giving up?  An example in round numbers…

Your value at Big-Co $100K

Your salary at a startup $80K

You give up $20K a year

You expect to work for the startup for 4 years, so you give up a total of $80K

So you’re going to give up $80K, you’re an idiot, but wait, there is upside!

You own 1% of the company and you think it will sell for $100M giving you a payout of $1M

You are a genius, you are giving up $80K to get $1M in the future, but wait, what are chances that you get the $1M?

Only 1 in 10 startups exit successfully so the “expected value” of your upside is $1M x 10% = $100K

Good news, you are still a genius, the expected value of your upside is greater than the compensation you are giving up.

To define the rule-of-thumb, the value of your upside should be greater than or equal to 10x the cash you are giving up.